ARCHER Systems
  • - Finance
  • Houston, TX, USA
  • Full Time
  • Medical, Dental, Vision, 401k Plan with Match, PTO, Paid Holidays, Flexible Spending Account, HSA, Short-term Disability, Long-term Disability, Life Insurance: Employer Paid and Option for Additional Coverage, Paid Maternity/Paternity Leave, Employee Assistance Program

COMPANY OVERVIEW – ABOUT ARCHER 

ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.

ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.

 

 

POSITION SUMMARY

The Lien Payment Manager is responsible for the oversight of the Lien payments team. The team is responsible for completing lien payments and fostering a positive relationship with lien holder(s)/collector(s). Duties include, but are not limited to, responding to inquiries and escalated issues with thoughtfulness, integrity, attention to detail, and urgency. The Manager will lead and manage a team of Lien Analysts that work closely with our QSF Accounting, Corporate Accounting, Treasury, and Lien Operations team members to ensure that all lienholder payments are completed on time and accurately. Additionally, the Lien Payment Manager will be responsible for streamlining processes and identify areas for scalability and efficiencies. A successful candidate in this role will have a self-starting attitude, exemplary oral and written communication skill, an aptitude for finding solutions, multitasking, and organization.

 

JOB RESPONSIBILITIES

• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
• Serve as an escalation point. Ensure problems get resolved and issues are addressed at the correct level
• Leadership/mentorship
• Business Process Improvement / Identifying best practices
• KPI's and Reporting
• Send requests for Lien payment authorization to various parties including QSF Accounting and Treasury
• Accurately and efficiently manage the lien payments email box and JitBit to log work in progress, responses, and outstanding items to be followed up on
• Run queries and refreshable reports out of the lien operations database
• Upload information back into the database as well as log data into SQL tables
• Use Quickbooks Accounting software for research, and running reports

KNOWLEDGE, SKILLS AND ABILITIES

• 3-5 years of Management experience
• Education - Bachelors degree in Business, Finance or related field
• Have a General Accounting background. Experience in general accounting (including receivables and payables is a plus)
• Excellent analytical and problem-solving skills
• Have a desire for continuous process improvement and optimization
• Self-motivated and self-directed and can work in a collaborative environment
• Solutions-oriented and committed to offering solutions when flagging an issue to management team
• Articulate and comfortable working with internal & external clients real-time via phone as well as via email; customer service is driven
• Decisiveness and sense of urgency; ability to take action quickly on issues that matter
• Recommend process improvements to management team (Lessons Learned and Best Practices)
• Professional writing skills
• Demonstrated ability to work in a fast-paced environment

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