ARCHER Systems
  • - Operations
  • Houston, TX, USA
  • Full Time

COMPANY OVERVIEW   

ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.

ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management.  ARCHER enables law firms to focus on litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.

  

POSITION SUMMARY

The Training Coordinator is accountable for the design and development of training programs, training materials and resources for ARCHER Connect, our proprietary software program.  The candidate must have the ability to operate independently in a fast-paced environment and work respectfully, proactively, and productively with various ARCHER teams across the organization. The ideal candidates for this role are flexible, able to adapt to changing priorities, business drivers, and organizational needs.  Candidates should be comfortable working in a high energy environment, excellent attention to detail, a high sense of urgency, responsibility, and extreme professionalism.

 

 

JOB RESPONSIBILITIES                                                                    

The primary responsibilities for this position will be to create, develop, train, and maintain training modules and/or presentations, assist management with training requests and requirements from stakeholders.

  •  Design, develop and implement training programs for ARCHER Connect and to be determined programs
  • Partner with internal stakeholders and liaise with experts regarding instructional design
  • Conduct company-wide training needs assessment and identify skills or knowledge gaps to be addressed
  • Select appropriate training methods or activities (e.g. simulations, on-the-job training, development classes)
  • Use known education principles and stay up to date on new training methods and techniques
  • Develop and manage key metrics related to training performance and implementation of training programs
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
  • Gather feedback from managers and team members after each training session
  • Maintain updated curriculum database, training records, files and other resource material in centralized location
  • Host train-the-trainer sessions for internal subject matter experts
  • Research and recommend new training methods
  • Support of business leaders to identify/support processes at the operational level
  • Implement and execute training programs in line with key departmental objectives and strategies
  • Demonstrate behaviors which are aligned with the organization's desired culture and values
  • Perform other related duties as required and assigned

                       

KNOWLEDGE, SKILLS AND ABILITIES

  •  BS degree in Education, Training, HR, related field, or equivalent job-related experience
  • Years of Experience: 5+ years in related positions to the requirements of this role
  • Demonstrated work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
  • Extensive knowledge of instructional design theory and implementation
  • Adequate knowledge of learning management systems and web delivery tools
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • Familiarity with traditional and modern job training methods and techniques
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Hands-on experience coordinating multiple training events in a corporate setting
  • Excellent interpersonal, communication, critical thinking, problem solving skills and sound judgment
  • Produce high quality, error-free work product in a fast-paced, deadline-sensitive environment
  • High degree of business acumen, a team player with strong attention to detail and able to work independently
  • Advanced organizational skills with the ability to handle multiple assignments and competing deadlines
  • Experience with e-learning platforms
  • MS Office proficiency
  • SalesForce.com, 2 years Preferred
  • Case Locker - ideal
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